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Frequently Asked Questions



1.    How can I get a refund, exchange or warranty information my furniture?


2.    How should I clean my upholstery?


3.    Do you take custom orders?


4.    How can I apply for a job at Chicago Furniture Warehouse ?


5.    Can I get touch-up paint or stain for my furniture?


6.    I need assembly instructions for my furniture. Where can I get them?


7.    I recently moved, and in the move, a drawer handle was damaged on my dresser. Help?


8.    How does your delivery service work?


9.    Are there Warranties Available?


10.  What is Your Return Policy?


11.  Do you have a Cancellation and Refund Policy?


12.  Where can I find the dimensions of a piece of furniture?


13.  Where are you located and how do I get there?


14.  How long will I have to wait if I ordered something?


15.  Do you offer any type of discounts?


16.  What credit cards do you accept?


17.  What other methods do you offer for payment?


18.  Do you have a mailing list so I can be notified of special sales events; if so how do I get on your list?


19.  I have found the similar item I want to buy from you on another website for a lower price. Can you match their price so I can purchase it from you?


20.  Do you have financing plans?


21.  What if something is wrong with the furniture (damaged/missing part)?